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FAQs

Orders | Payments & Shipping  | Warranty & Returns  | Security & Privacy

ORDERS

Q1 What if I don't want to purchase products online.
Simply Download an order form from our site to complete your order, please be sure when ordering products from within our store to always refer to our current price list and model product numbers, orders can be faxed through on (07) 4151 7518, or emailed to us 24 hours a day 7 days a week. All orders are processed during normal office hours. We can also process your order over the phone with payment via credit card on (07) 4151 7203. Our office hours are 9:00am - 5:00pm Monday to Friday and 9:30am - 2:00pm Saturdays. For further payment options refer to FAQ (PAYMENTS & SHIPPING).
 
Q2 What if I don't want to pay for my order online?
Once your order has been processed through our check out, you can choose to print a print order form. You can post, fax or email it to us for processing. We accept external credit card, cheque or money order payments, our bank details are also listed on the print order form for direct transfers into our bank account. You can also find our bank details in the FAQ
(PAYMENTS & SHIPPING) or by CLICKING HERE. We are also more than happy to process your credit card over the phone on (07) 4151 7203.

Q3 How will I know if my order has been confirmed?
Once your order has been placed you should receive an email order confirmation confirming your delivery details & goods ordered. For your records it is recommended that you print out and retain a copy of your order for future reference.
  

Q4 What if I don't receive an order confirmation?
Please contact our customer service centre during normal office hours or alternately
contact us via email link.  

Q5 Is there any limit to the quantity of goods I can order?
“NO” There are no limitations or restrictions as to the quantities of goods you may order. Please be aware due to the volume of some customers orders, manufacturing suppliers delays, holiday periods, and transportation delays or strikes. some stock may be temporarily unavailable at the time of your order.

Q6 Can I place an order if any products are currently shown to be out of stock?
“YES” certainly our store is always set in purchase mode with all out of stock indicators set to on - this is done for three reasons.

To allow you to fulfil and complete your order regardless of our stock levels.

To make you aware during ordering that all out of stock chosen products are currently on back order and are awaiting delivery to our store for stocking. 

To make you also aware that there may be some delivery delays on awaiting back orders usually 6-10 days depending on our current order status from our suppliers.

Q7 What happens if some of my goods ordered are not in stock?
All goods are subject to availability stock items that are not in stock at the time of your order will be back ordered unless otherwise requested, however we will notify you if at any time we are unable to fulfil your order. 

Q8 How long will my order take to arrive?
Generally all in stock orders ship within 24-48 hours of placing an order items not in stock generally take from 6-10 business days to ship, in the event of any awaiting back orders you will be given the option to ship your current order or await any back orders before your order is shipped you also have the option of a full refund to the value of your purchase price including freight charges if applied.
"NOTE" combined shipping will only incur one shipping charge.

Q9 Special orders
Special orders are most welcome at LAWGEAR by contacting our customer service centre during normal business hours. However please be advised that when placing all special orders please be sure to provide accurate specifications and correct information as we can only offer refunds or exchanges where a fault of LAWGEAR has occurred. No refund can be recognised if incorrect information is given to us by you (the customer). Due to manufacturers restrictions some special orders may not be available at time of order.  All special orders must be verified via fax or email. Verification of all product specifications will be sought for all special orders within our system before any manufacturing processes occur.

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PAYMENTS & SHIPPING                                                                                                                         

Q1 What if a price is wrong or there is an error on your site?
In the case of a typographical error on our site or price list, we reserve the right to correct it. All goods are subject to availability and prices are subject to change without notice, we also reserve the right not to sell below cost.

Q2 Do you ship outside of Australia?
“NO” Sorry all sales are currently limited within Australia only.

Q3 Can I pick my order up?
“CERTAINLY” Our store is located at Shop 3B Westpoint Shopping Centre 107 Takalvan Street, BUNDABERG QLD 4670 (Next Door To Repco). Any sales outside of this area are restricted to our online store only, all shipping costs are determined upon checkout. However we do offer prompt Australia wide shipping to all customers. Our store opening hours are 9:00am - 5:00pm Monday to Friday and 9:30am - 2:00pm Saturdays.

Q4 How much will my shipping cost be?
All freight charges are calculated at cost and are added to the total cost of purchased goods invoiced to you the (buyer). This is calculated by way of an automated postage calculator upon checkout. This cost is determined by the size and weight of your parcel, the postage destination and the carrier chosen.

Q5 Do you accept COD?
"NO" Sorry all goods are subject to payment before leaving our warehouse.

Q6 Should I select registered post during the checkout process?
Australia post do not offer a registered post service however we recommend selecting signature on delivery or road courier during checkout to help ensure your goods are not lost in transit. You are able to track your parcel and we can guarantee delivery of your goods. If you require insurance on your Australia post parcel please contact us for a quote as there is no insurance coverage provided. There is up to $1000 insurance coverage provided for all fastway road courier parcels so you have peace of mind that your goods will be delivered safely.  

Q7 What if I don't select signature on delivery or road courier service and my parcel is lost?
If your parcel is lost during transit and you have not selected signature on delivery post services we cannot guarantee the recovery of your package. Whilst every effort is provided by LAWGEAR to lodge an investigation with Australia Post and provide all required documentation, Australia post may not take responsibility for goods not delivered without a signature obtained. In the case that Fastway road couriers have been selected at checkout we will also lodge an investigation with them.

Q8 What payment options do you accept? 
We offer a safe and secure online credit card payment facility for Visa, Mastercard and AMEX. We also accept over the phone credit card payments. Direct deposit, electronic transfers, Cheques and money orders are also welcomed (see below for details). However all funds are subject to clearance before goods are sent. Please also be aware a 3% surcharge may be applicable at time of payment for all print order forms or telephone / fax orders with credit card payment option selected.

Q9 Where can I send my payment to?
For all electronic or branch transfers payments can be made via our nominated bank account. All other payments can be posted to LAWGEAR, PO Box 5802 West Bundaberg QLD 4670. All payments will be processed during normal office hours.

Q10 Can I have my order sent via courier
Yes. However this option is only available to selected locations. We are unable to use a courier company for any deliveries made to PO Boxes. If we are unable to send your items via courier postage will automatically default to Australia Post standard services.

Q11 What if my order is sent by courier and i am not home to sign for it?

If your order is sent via courier, the courier company will attempt to deliver your parcel three times or leave a calling card for you to contact them. Arrangements can be made for collection or to get your authority to leave your parcel at the premises without a signature. You can also provide authorisation during checkout if you would like your parcel to be left without a signature in a certain location at your delivery premises.

If the courier company is unsuccessful in making contact with you they will contact us and we will provide authorisation to leave the parcel in a safe location and will attempt to contact you via telephone or email to let you know.                                                                                                                                                                               

Australian bank transfer.                                                

Bank: ANZ
BSB : 014522
A/c  : 267730942
Account name: Trevach Pty Ltd ATF TJB Family Trust
Reference: You're Order Number 
  

Q12 Can I have my order shipped to my PO Box?
“YES” Certainly we understand that not everyone can be home to receive delivery of their parcel, that’s why we offer this service, however in the case of sale of restricted items to ensure 100% delivery confirmation occurs, we recommend all parcels are sent via registered post registered services. This ensures the intended recipient receives their parcel and the goods do not end up in the hands of any other person (s) that may or may not have criminal intent for the use of such goods. Fastway road courier service cannot be used for delivery to a PO Box. In the case that this option is selected postage will revert to Australia Post standard services.     

Q13 How will my order be dispatched?
We offer prompt Australia wide shipping to ensure you receive your goods in a timely manner. A road courier service is also available in selected locations. We are unable to use a courier service to PO Boxes. If the courier service is unavailable in your area, postage will default to australia post standard services. If you require additional insurance for your signature on delivery parcel please notify us when submitting your order.     

Q14 How long will my order take to arrive?
Generally all in stock orders ship within 24-48 hours of placing an order items not in stock generally take from 6-10 business days to ship, in the event of any awaiting back orders you will be given the option to ship your current order or await any back orders before your order is shipped you also have the option of a full refund to the value of your purchase price including freight charges if applied.
"NOTE" combined shipping will only incur one shipping charge. Postage services will usually take between 1 to 10 days for delivery depending on your location and the delivery method chosen during checkout.


Q15 Do I have to be home to sign for delivery of my goods?
This
“DEPENDS” on the method chosen upon checkout, We recommend parcels be sent with signature on delivery or road courier postage services to ensure 100% delivery confirmation. Remember LAWGEAR cannot be held responsible for any such losses that may result from any uninsured goods or any parcel deliveries that may include any wrongful signatories.      

Q16 What should I do when my order arrives?
“NOTE” always check your receivers docket before the signing off of any goods. If the parcel is damaged or opened upon arrival “Do Not” accept or open it. All claims for missing or damaged goods must be filed with the respective chosen carrier or transport authority concerned.   

Q17 What if my order does not arrive?
Please contact our customer service centre during normal office hours or alternately contact us via our email link and we will do everything within our power to assist you in tracking down your order. Please have your invoice order number handy for identification and tracking purposes when you call. Please refer to full
Terms & Conditions (SHIPPING) for more information. All claims for lost or missing goods must be filed with the respective chosen carrier or transport authority concerned.

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WARRANTY & RETURNS

Q1 Are all your products covered under warranty?
All products sold in our store are covered under each individual manufactures warranty against faulty workmanship and defects. Please contact our customer service centre during normal business hours for available warranty periods on items sold within our store.

"NOTE" All return items are subject to assessment by LAWGEAR. If at any time such goods are found to have faulty workmanship or defects LAWGEAR will process the warranty claim on your behalf.

Q2 Do you have a quality control system in place?
“YES” All products that leave our warehouse have been checked before they are dispatched for any visible defects or faults to ensure quality control and complete customer satisfaction is achieved, however in the case of some flashlights we are unable to check the operation of such items due to battery requirements or any such duty holsters due to individual equipment fitment.
   
Q3 How do I make a warranty claim?

Contact our customer service centre to request an RAN return authorization number. Simply
download and complete a product return form and attach a copy of your original invoice with your returned goods. No goods will be accepted for warranty without these items unless by prior arrangement with LAWGEAR customer service centre. All goods must be returned via prepaid registered or express postal services at the expense of the customer. All  products returned under warranty are subject to assessment and if found to be in working order may be subject to a servicing fee of $20.00 at the discretion of LAWGEAR. All customers will be notified as to the outcome of their individual claim before any further action is undertaken on our behalf. LAWGEAR are unable to reimburse for any shipping costs. Any goods that require re-shipping will also incur a re-shipping cost. The re-shipping fee may vary due to size and weight of items being re-sent. All warranties do not cover the abuse, misuse, alteration, unauthorised or unreasonable use, accessories, imprinting, colour finishes and the sharpening of tools.

Q4 I have returned my goods for warranty what will be the outcome of my claim & what are my rights?
All warranty claims are subject to assessment by 
LAWGEAR and if found to have faulty workmanship or defects will be repaired, replaced or credited (with the same dollar value & model). Misused or improperly cared for goods will not be accepted thus voiding warranty. All customers will be notified as to the outcome of their individual claim before any further action is undertaken on our behalf. LAWGEAR are unable to reimburse for any shipping costs.

All warranties do not cover the abuse, misuse, alteration, unauthorised or unreasonable use, accessories, imprinting, colour finishes and the sharpening of tools.

You are also entitled to return your goods and ask for a (refund exchange or repair) if the goods you purchased.

*fails to meet the specification advertised for them or is not the same as the description provided by the salesperson or Advertisement.
*Have a fault that you could not have known about at the time of purchase.
*Are not the same as the description provided by the salesperson or advertisement.
*Do not match the sample you were shown at time of purchase and/or
*Does not do the job as you were led to believe.

The above conditions Marked* are only valid (at time of purchase). All refunds are provided via the payment method which was originally received. You must also supply proof of purchase by way of invoice. LAWGEAR are unable to reimburse for any shipping costs.

Q5 Can I return my unwanted goods for credit?
“YES” certainly, 100% customer satisfaction is guaranteed. However all goods returned must be new, unused in original and undamaged packaging and are subject to assessment upon return to LAWGEAR. All goods must be returned via prepaid registered or express postal services within a reasonable time period. We do not charge a restocking fee. All returns are to be accompanied with a copy of your original invoice, a completed product return form (downloadable above) and an RAN return authorization number which can be obtained by contacting our customer service centre during normal business hours. 
LAWGEAR are unable to reimburse for any shipping costs incurred.

Remember: you can’t ask for a cash refund if you did not pay cash.

Q6 I want to return some unwanted goods what do I do next?
Contact our customer service centre to request an RAN return authorization number during normal business hours. Download and complete a product return form downloadable above. No goods will be accepted for credit without these items unless by prior arrangement with 
LAWGEAR. All goods must be new, unused, in original and undamaged packaging. All goods are to be returned via prepaid registered or express postal services at the expense of the customer. We do not charge a restocking fee. LAWGEAR are unable to reimburse for any shipping costs. LAWGEAR reserve the right to apply a store credit or provide a refund on returned items at their discretion.

Q7 What if I order the wrong size products, Can I return them?
“YES” certainly, 100% customer satisfaction is guaranteed. However all goods returned must be new, unused in original and undamaged packaging and are subject to assessment upon return to 
LAWGEAR. All goods must be returned via prepaid registered or express postal services within a reasonable time period. We do not charge a restocking fee. All returns are to be accompanied with a copy of your original invoice, a completed product return form and an RAN return authorization number which can be obtained by contacting our customer service centre during normal business hours. LAWGEAR are unable to reimburse for any shipping costs incurred. Any goods that require re-shipping will also incur a re-shipping cost. The re-shipping fee may vary due to size and weight of items being re-sent. All returns do not cover the abuse, misuse, alteration, unauthorised or unreasonable use, accessories, imprinting, colour finishes etc.

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.SECURITY & PRIVACY

Q1 Are my credit card details secure when making purchases online?
“YES” Your credit card details are 100% secure to prevent unauthorized access. To maintain data accuracy and ensure the correct use of information. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
LAWGEAR uses only industry standards (SSL) secure socket layer security software that encrypts all your sensitive information. We use encryption when collecting or transferring any sensitive data online. This ensures you have a safe and pleasant shopping experience whilst visiting our site.

Q2 Do you collect my credit card information?
“NO” At no time do we collect your credit card information. All online credit card transactions are stored in an encrypted format until such time your order has been processed this information is then deleted from the system automatically upon completion of your purchase.       

Q3 What information do you collect on your site?
LAWGEAR collects your personal information on this site this is done through the registering of your personal details in our store or from online purchases that you make whilst shopping online in our store; this sensitive information collected allows us to process your orders and requests in a more efficient and timely manner.

LAWGEAR understands the importance of personal information therefore adhere to a strong code of ethics with the strictest of confidentiality at all times. Any personal information collected on our site is stored in accordance with the privacy act and will only be used for its intended use.

During your visit to our store we may from time to time collect the following information but not limited to.

  • NAMES.
  • ADDRESS.
  • PHONE NUMBERS.
  • LICENCE DETAILS.
  • EMAIL ADDRESS.

Q4 Is my personal information kept secure? What is your guarantee?
We are not in the business of selling your personal information to anyone, however from time to time you may make purchases in our store that requires your sensitive information to be stored on file for legal reasons e.g. purchase of restricted or prohibited weapons -  Your information will not be passed on to any third parties unless requested by law.        

Q5 What if I don't want to purchase products online?
Simply download an order form from our site to complete your order, please be sure when ordering products from within our store to always refer to our current price list and model product numbers, orders can be faxed through on (07) 4151 7518, or emailed 24 hours a day 7 days a week. All orders are processed during normal office hours. For further payment options refer to FAQ (PAYMENTS & SHIPPING)
 

All purchases through LAWGEAR will be deemed as acceptance of the above terms and conditions.

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Copyright 2017 LAWGEAR